HetanaShop.com offers international shipping through our partnership with global e-commerce provider Shopify. By placing an international order, you acknowledge that your transaction will be with Shopify. Your customer service needs will be handled directly by Hetana's Shop.
Hetana's Shop in U.S. currently ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, and to the following international locations: Canada and another country that is available on carrier providers: USPS, UPS, DHL, FedEx.
Hetana's Shop in Vietnam currently offer FREE Standard 7-10 Day Shipping on all Vietnam merchandise orders $50 and over (excluding taxes). Please use Postal Code 700000 for Ho Chi Minh city and 00000 for all other places in Vietnam.
Shipping to other international destinations and U.S territories (such as Guam) is unavailable at this time.
Please be advised that orders shipped outside the U.S. are not eligible for Beauty Insider free shipping benefits, offers requiring a promotion code, or free returns.
Placing International Orders
Shop on the HetanaShop.com and select the country you would like to ship to on the address page.
International Payment Methods
Currently, we accept Visa, MasterCard, and Paypal. We are unable to accept debit cards or American Express Corporate cards at this time. Gift cards and eGift certificates are not available for purchase or redemption online at this time. When your credit card is authorized, funds are put on hold until the transaction is completed.
When the order is shipped, the payment is processed. Your credit card will be billed by our partner, Shopify, within 72 hours of placing your order.
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.
If you have placed an order online you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section then it was not placed and you must return to your Shopping Cart and complete the Checkout process again.
Credit Card Security & Fraud Protection
All payment forms are subject to verification and review by Hetana's Shop. Hetana's Shop reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program, please see our Legal Page.
International Shipping Information
Hetana's Shop in Vietnam currently offer FREE Standard 7-10 Day Shipping on all Vietnam merchandise orders $50 and over (excluding taxes).
Hetana's Shop offers the following rate international shipping costs from Shopify discount rate, the client pays the actual shipping cost, which will vary by country and order size.
Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday - Friday, excluding federal holidays within the United States.
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations. These items will not be eligible for international shipment.
For more information or questions, please email or chat live support on Facebook or HetanaShop.com Monday – Friday: 5am – 9pm PST, Saturday and Sunday: 6am – 9pm PST
International Returns & Exchanges
If you are not completely satisfied with a Hetana's Shop purchase or gift for any reason, please review our return, refund, and exchange policies below for HetanaShop.com purchases. In all cases, products must be returned in new or gently used condition.
Return of Online Purchases by Mail
Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.
Step 1: Contact Hetana's Shop Customer Service at firstname.lastname@example.org to receive a Return Authorization (RA) number. Return instructions and return mailing address will be sent via email from Shopify.
Step 2: Clearly print the return mailing address, including your RA number on your package and on your Return Form.
Step 3: Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Follow the instructions provided from Shopify and return the package using the carrier on Label. You will receive an email confirmation when your return is processed. Returns must be received within 60 days from the date of purchase.
Gift Returns and Exchanges
Please note that we do not offer gift returns or exchanges for returned products at this time.